Privacy Policy
Last updated: January 1, 2024
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.
Personal Information
- Name and email address
- Company information
- Payment information (processed securely by Stripe)
- API usage data and queries
Automatically Collected Information
- IP address and device information
- Usage patterns and analytics
- Log data and error reports
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and support messages
- Respond to your comments and questions
- Analyze usage patterns to improve our AI routing
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:
- Service Providers: We may share information with trusted third parties who assist us in operating our service
- Legal Requirements: We may disclose information if required by law or to protect our rights
- Business Transfers: Information may be transferred in connection with a merger or acquisition
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of data in transit and at rest
- Regular security audits and assessments
- Access controls and authentication
- SOC 2 Type II compliance
5. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. We will delete your personal information when you close your account, unless we are required to retain it for legal purposes.
6. Your Rights
You have the right to:
- Access and update your personal information
- Delete your account and associated data
- Export your data in a portable format
- Opt out of marketing communications
- Request correction of inaccurate information
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
9. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: privacy@glauber-ai.com
- Address: 123 AI Street, San Francisco, CA 94105